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What services can a VA offer?

Updated: May 16, 2023

10 key ways VA services can support you

Virtual assistant (VA) is such a generic term business owners are often confused by what they can outsource to a VA.

When you start thinking about outsourcing your admin, these are some of the terms you can use when looking for and talking to a potential VA, to make sure you find your ideal assistant:

  1. General Administrative support: VAs can assist with traditional admin tasks such as managing email inboxes, scheduling appointments, diary management, data entry, minute taking. You may also find your ideal assistant using the search term Virtual PA or EA.

  2. Social media: Many VAs specialise in managing your social media accounts, growing your audience, creating and organising your content, and engaging with your audience. In this case, searching for a social media or digital assistant will provide you with a wide choice of freelancers to work with. In addition, if this is part of their niche, they may also be able to help with writing blog posts, creating social media graphics, and designing marketing materials.

  3. Sales admin support*: A VA specialising in this area can provide support with processing orders for services or products that you sell from start to finish. Whether that involves creating contracts and confirming orders or arranging logistics and liaising with your clients, right through to sales invoicing (see point 9).

  4. Purchase admin support*: Providing support with processing purchase orders for services or products that your purchase from start to finish. That may involve confirming orders or arranging logistics and liaising with your suppliers to make sure your orders are supplied on time and in full, and that purchase invoices are correct.

  5. Operational support*: If you need admin support in the manufacturing or production area of your business or provide a service that involves multiple stages a specialist VA can support you with this, making sure the processes go to plan and liaising with the various areas of your business which need this to happen.

  6. Customer service support: A VA can provide customer service support through email, chat, or phone, handling enquiries and resolving issues.

  7. Researcher: VAs can conduct online research on a wide range of topics, from market research to industry trends and competitors’ analysis.

  8. Transcriber: If you regularly need recordings from meetings or interviews transcribed, or you may be an author and record all your thoughts before you start writing, use the term transcription along with VA when searching for your ideal VA.

  9. Bookkeeping and accounting: VAs can assist with bookkeeping and accounting tasks, such as managing invoices, reconciling bank statements, and tracking expenses. But, in the UK, you must make sure your VA has either an anti-money laundering (AML) registration with HMRC or is a member of a recognised bookkeeping or accountancy organisation. This is necessary for all bookkeeping tasks including sales invoicing.

  10. Personal admin: VAs can help with personal tasks, such as making travel arrangements, booking appointments, and managing personal finances although they are more likely to describe themselves as Virtual PAs or EAs in this case.

Overall, a VA can provide a variety of services that can help you save time and increase productivity, allowing you to focus on the core aspects of your business.

Whilst most VAs will specialise in certain tasks that doesn’t mean they can’t help you with other areas of your business so be open and ask if they can help. If they can’t they usually know someone who can!

*As these are my niche areas I would love to hear from you to see how I can support your business

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